Income Ally
Platform
What the product is, and what it costs
The product Overview Stay human. Stay compliant. The queue Built overnight, and it explains itself. Rules and thresholds Readable, and yours to change. The empathy agent It drafts for a person. It decides nothing. Former tenants The six-year clock, enforced not reported.
Commercial Pricing On the size of the book, not per seat. Security and data Isolation in the database, not a WHERE clause. About Who builds it, and the rules we write by.
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Roles
Arrears software is bought by a committee
Finance and leadership CFO Can you break the arrears figure down? Chief Executive The regulator’s questions, answered first.
Income and service Head of Income A worklist that says why. Income Officer Without the cases that fix themselves. CX Director Nobody chased down a channel they cannot use.
Assurance and technical Regulatory Compliance Where the law says stop, it stops. IT & Data Lead Readable rules, a human in every decision.
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Answers
Arrears and the law, answered with the statute named
Holds and the clock Chasing former tenants Six years. What restarts it, and what doesn’t. Breathing Space Contact, interest and enforcement all stop. Mental health moratorium No 60-day cap, and usually no end date.
Possession and duties Pre-Action Protocol Judged when the claim is issued. Ground 8 It does not exist against a secure tenant. The equality duty Due regard, at the time, recorded.
Reporting and benefits Tenant Satisfaction Measures Which ones an income team moves. Universal Credit payments Managed payment and deduction are not the same.
Reference Glossary Twenty-two terms, statute named. Buyer’s guide Twelve questions for any vendor, us included.
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Legal spine
Every duty, and where it stops
What it does On screen, today Eight duties wired into what it will and won’t do. Evidenced, not certified It holds the record. A court decides if it is enough.
Where it stops What it does not do Nine of them, including a gap we would rather you read. Words you won’t find “Compliant”. “Approved”. “Guaranteed”.
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For the Income Officer

A list without the cases that fix themselves

Every case says why it is on your list. The ones that resolved themselves are already gone. And the person is in front of you before you write to them, not in another system.

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Rent is the organisation’s lifeblood, but nobody collects a percentage. You work a list.

Which means most of what is wrong with arrears work is wrong with the list: cases raised by a threshold set for somebody else, cases that cleared last week, and the same difficult conversation with no context to hand.

What changes

Income Officer, specifically

Technical arrears that were never arrears

A monthly payer billed weekly looks three weeks behind for most of every month. Payment cycles are derived from how a tenant actually pays, so “missed a payment” means missed theirs.

Benefit timing does the same thing. Those cases cost the same time as a real one and produce a call the tenant should never have had.

Cases that clear themselves, clear themselves

The tenant paid, the claim landed, the arrangement started. The case comes off your list with the reason recorded, instead of waiting for you to open it and find nothing to do.

The person before the message

Household, income, life events and access needs on the case, with a briefing you can ask questions of. It drafts; you decide and you send.

If someone can only receive post, or needs Braille or an interpreter, you see that before you write — and the send refuses until somebody has read it.

Nothing you cannot explain

Each case names the rule and the threshold behind it. If a tenant, a manager or an investigator asks why this account was contacted, the answer is on the screen rather than in a model nobody can inspect.

Your judgement is the point

Nothing here decides anything about a tenant. Every action is yours, recorded as yours, and the completion questions are set by your own organisation rather than by us.

Where this stops

What it does not do

It is another system to learn

Honestly stated. What it is not is another system to keep updated by hand: the queue is built for you overnight and the closures happen without you.

It will not tell you what to say

It drafts and briefs. Tone, judgement and the decision to escalate are yours, and the record says they were.

It knows only what is recorded

A vulnerability you were told about on a call and never wrote down does not reach the case.

The rest of the committee

The same product, six other arguments

For the CFO

Can you break the arrears figure down?

 For the Head of Income

A worklist that says why, and thresholds you own.

 For the CX Director

Nobody chased down a channel they cannot use.

 For the Chief Executive

The regulator’s questions, answered first.

 For Regulatory Compliance

Where the law says stop, it stops.

 For the IT & Data Lead

Readable rules, and a human in every decision.

Start with the book you already have

One patch, one team, your own data loaded.

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